Smart motorway breakdowns
Recovery from smart motorway sections where there is no permanent hard shoulder.
Motorway Recovery
24/7 Motorway Recovery
Broken down on the motorway? Get yourself to safety first, then call us. We recover vehicles from motorways and major roads 24 hours a day.
Available 24/7
Fixed Price Before We Start
Fully Insured
24/7 AvailableDay or night
Fast DispatchNearest team
Fixed PriceBefore we start
Wide-AreaFlexible coverage
Quick Answer
SureWay provides 24/7 motorway recovery. On smart motorways there may be no permanent hard shoulder, so reaching a safe place matters first. Get behind the barrier where possible, call 999 if you are in a live lane, then call SureWay.
Service Detail
Motorway recovery is not a normal roadside callout.
On an ordinary road you can usually wait beside your vehicle. On a motorway you cannot. Traffic is moving at speed, stopping places are limited, and some smart motorway sections have no permanent hard shoulder. That changes what you should do, and it changes how recovery has to be arranged.
Important safety note
If your vehicle has stopped in a live lane, stay in the vehicle with your seatbelt on and hazards on, and call 999. Do not attempt to leave the vehicle or place a warning triangle on a motorway. Recovery from a live lane is coordinated by the highways authority and the police before any recovery operator can attend.
- Real arrival time before dispatch
- Fixed price before work starts
- Recovery to your chosen destination when needed
Motorway Recovery
24/7 support through our service network.
What's Included
Motorway situations we handle
Every call starts with your location, vehicle condition, clear pricing and the safest next step.
Emergency Refuge Area recovery
Collection from an ERA once you have reached one safely.
Blowouts at motorway speed
Tyre failure at speed, where the vehicle usually cannot be driven on.
Out of fuel or charge
Running dry between junctions, including EVs that cannot reach the next services.
Motorway accident recovery
Damaged vehicles moved once the carriageway has been made safe.
Motorway services breakdowns
Vehicles that will not restart after a stop at a service area.
How It Works
A clear process from first call to safe delivery.
01
Get to safety first
Reach an Emergency Refuge Area, slip road or hard shoulder if you can, and get behind the barrier.
02
Call 999 if you are in a live lane
The highways authority and the police make the carriageway safe before recovery can attend.
03
Call SureWay with your marker
Give us the driver location sign, junction numbers or ERA number so we can find you quickly.
04
Recovery from the carriageway
Once it is safe, we load and secure the vehicle away from live traffic.
05
Delivered where you need it
Your vehicle goes to your chosen garage, home or destination.
Coverage
Recovery through our service network.
SureWay provides car recovery, towing and roadside assistance for motorways, A-roads, city streets, town roads and rural routes.
Routes Covered
Motorways and major routes.
Knowing your junction number, or the number on the nearest blue driver location sign, is the fastest way for us to find you. Read it out exactly as it appears.
Motorway network
Coverage includes motorway routes, A-roads and connecting roads. Some sections use variable speed limits or have no permanent hard shoulder, so always move to a safe place before arranging recovery.
A-roads and connecting routes
We also support drivers on major A-roads, bypasses and connecting routes. A road number, nearby town and direction of travel help us locate you quickly.
Driver location signs
Every few hundred metres you will see a small blue sign with three lines: the road number, the direction of travel, and the distance in kilometres. That is the most precise position you can give us, and it is what control rooms work from too.
Services and slip roads
Vehicles that will not restart at motorway services, a filling station, slip road or junction lay-by are safer and more straightforward to reach than vehicles stopped on the carriageway.
FAQ
Questions about motorway recovery.
Move left towards an Emergency Refuge Area or a slip road if the vehicle is still moving. If you can stop safely and get out on the left, get behind the barrier and stand well back from the carriageway. If you cannot leave the lane you are in, stay belted in with hazards on and call 999.
Not directly. A live lane has to be closed or made safe by the relevant highways authority and the police first. Call 999, and they will coordinate the road closure. Once the carriageway is safe, SureWay recovers the vehicle.
An Emergency Refuge Area is a marked orange lay-by set back from the running lanes on a smart motorway, usually with an orange SOS telephone. It is the safest place to stop if you cannot leave the motorway. Use the SOS phone to report your position, then call for recovery.
SureWay arranges recovery on motorways and major roads. Tell us the road number, junction, direction of travel and nearest driver location sign so we can dispatch the right team.
If you are on a motorway and your vehicle is in a dangerous position, call 999 first. Using an orange SOS phone connects you directly to the control room and shares your exact position. Call SureWay once you are safe.
Yes. SureWay operates 24 hours a day, every day. Motorway breakdowns at night carry extra risk from poor visibility, so getting behind the barrier and away from the carriageway matters even more.
Related Services
Plan the right next step.
Use these internal links to find related recovery, towing and roadside help.
Broken down? Help is one call away.
Tell us where you are and we'll send the nearest recovery team with a clear arrival time and a fixed price before we start.